There’s nothing like a peak season work rush to put your field service management skills to the test. Sure, we usually prepare to meet the heightened demands of busy times, but we can do even better. Don’t just survive this...
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Customers essentially measure the overall performance of your field service company by a single level: the field tech level. You can understand why: as the frontline employees of your company, field techs communicate closely with customers and develop partnerships with...
Read MoreOn our quest to find you the top mobile payment solutions on the market today, we sought some key features: Integration to the fleet dispatch system. Affordability. No expensive extra hardware or lavish setup fees. Flexibility for a range of...
Read MoreWhen employees quit, managers see miserable, looming dollar signs. Between recruiting, retraining, and reestablishing customer relationships, hiring costs field service companies big money. We’re talking between 25-250 percent of the annual salary per exiting employee (American Management Association). Ouch. We...
Read MoreWhen it comes to customer service in field service industries, sometimes you have to go rogue. Strike where the competition lags. Be bold amongst the crowd. Today, there’s no easier way for field service companies to be extraordinary and see...
Read MoreHow many ways can customers interact with your field service business? If the answer is more than one, your company is ready to take on the future of marketing: omnichannel style! Omnichannel marketing strategies take all those touch points that...
Read MorePricing your fleet services should not be limbo dance, with customers standing on the sideline shouting, “How low can you go?” A recent paper from the Journal of Marketing Research reveals how context significantly influences how customers judge a price...
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During events like National Truck Driver Appreciation Week (September 16-22 this year), fleet managers have the opportunity to recognize and reward their hard-working truck drivers. These road warriors are tough individuals; the day-to-day work schedule is often demanding and challenging....
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How do you strategize the improvement of fleet road efficiency and profit when you have no point of comparison? You don’t. You think, “my fleet vehicles have run smoothly on the same trusty routes for years! There is no comparison...
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“GPS is one of the most important systems that your company will ever implement,” says FleetBlogs.com contributor Robert Donat, “You want plenty of diversity in the product you choose as a GPS tracking system. You want value, and maybe most...
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